Returns / Refund Policy

At VIBE ZONE, we are committed to ensuring your complete satisfaction with your purchases. We understand that sometimes returns and refunds may be necessary. Please read our Refund and Return Policy carefully to understand your rights and obligations.

– You may request a return and refund within 15 days of the date of purchase.

Return Process

– To initiate a return, please contact our customer support team from the icon on the bottom right of the website

– We will send our delivery agent to your address to take the returned items.

– Return is free if it’s due to a defect or an error from our side. Otherwise You are responsible for the return shipping costs [25Aed}.

– Refund will be processed within 1-2 days via bank transfer.

Damaged and Defective Items

– If you receive damaged or defective item, please contact us within 2 days of delivery.

– Provide clear photos of the damaged or defective item, and we will either issue a full refund or send a replacement at no additional cost.

– If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will process a full refund. If it has already been shipped, you will need to follow the return process.

 

Need help?

 

If you have any questions or concerns regarding our Refund and Return Policy, please contact our customer support team from the icon on the bottom right of the website.

VIBE ZONE reserves the right to update or change this policy at any time. Please review it periodically for any modifications. Last updated: [2/17/2025]

Thank you for shopping with VIBE ZONE. We appreciate your business and we are here to assist you with any return or refund requests.